DELIVERABLES · CARE THAT HOLDS™

Five artifacts. One ministry that holds.

Every Cornerstone Practice engagement produces tangible, board-ready artifacts — not slide decks that sit in a drawer. Below: the five named deliverables, exactly as they reach your leadership.

TIER 01 · ARTIFACT 01

Community Listening Report.

A 28–40 page narrative synthesis of what your community-care work actually looks like today — in the words of the people doing it and the people receiving it. Includes asset/gap maps your board can act on within a single meeting.

What's inside

  • 12–18 stakeholder interview synthesis with verbatim pull-quotes
  • Asset map of existing care infrastructure
  • Gap analysis cross-referenced to congregational need
  • Three to five board-ready recommendations
  • 90-minute leadership readout deck (companion)
PDF · 28–40 pp · Letter portrait · Board + staff
CLR · 01 / 2026
Community
Listening
Report.
Grace Covenant Church
Roanoke, Virginia
Cornerstone PracticePp. 1 / 36
Person in needSanctuary touchSunday greeters · prayer wall · ushersSmall groupCare groups · grief cohort · recovery1:1 careTrained lay caregivers · pastoral visitsClinical referralTherapist network · crisis line · psychiatryCARE-MAP · GRACE COVENANT · v1.0 · 2026CORNERSTONE PRACTICE
TIER 02 · ARTIFACT 02

Ministry Care Map.

A single-page diagram — the signature visual of Care That Holds™ — that names every layer of care your community offers and the pathways between them. From sanctuary touch to clinical referral, nobody falls through the cracks.

What's inside

  • Four concentric layers of care, congregation-specific
  • Named pathways and warm-handoff protocols
  • Clinical referral network mapped to local partners
  • Printable 18×24 poster + screen version
SVG + Print · 18×24 in · Whole staff + volunteers
TIER 02 · ARTIFACT 03

Practice Playbook.

A trauma-informed field manual for your staff and lay caregivers. Protocols, language, boundaries, and the theology that holds them together — written for the volunteer, not the clinician.

What's inside

  • Trauma-informed presence — protocols & language
  • Boundaries that don't betray hospitality
  • Referral conversations: scripts and warm-handoff cards
  • Sabbath for caregivers — burnout prevention rhythms
  • Crisis decision tree + on-call protocol
Spiral-bound · 60–80 pp · Volunteers + staff
PB · 02 / 2026
Practice
Playbook.
Trauma-informed care
for the lay caregiver.
CORNERSTONE PRACTICE
CH · 03
Boundaries that don't betray hospitality
  • The one-hour rule
  • What to do when someone asks for money
  • The "I'll bring this to my supervisor" pivot
  • When to break confidence (and how)
PROTOCOL · 03.2
If you suspect harm
Stay present. Don't promise secrecy. Call the on-call number within the hour. Document in the care register before you leave the building.
cornerstone-practice.com/dashboard/grace-covenant
OUTCOMES DASHBOARD · Q3 2026
Grace Covenant — Roanoke
LIVE
In active care
84
+12
Caregivers trained
31
+4
Avg. response
6.2h
−1.4h
Referrals out
11
+3
TIER 03 · ARTIFACT 04

Outcomes Dashboard.

A live, congregation-specific dashboard tracking the metrics that actually matter: people in active care, caregiver wellbeing, referral throughput, and qualitative outcomes. Updated continuously, exported quarterly for the board.

What's inside

  • 4 leading KPIs + 3 qualitative outcome trends
  • Care pathway funnel from sanctuary touch to referral
  • Ministry-area filters and reporting-period selectors
  • Anonymized care-notes register with follow-up flags
  • One-click quarterly export
TIER 03 · ARTIFACT 05

Board-Ready Quarterly Report.

Twelve pages your board will actually read. Dashboard data synthesized into narrative, with named recommendations and a clear ask. Delivered the week before each quarterly meeting.

What's inside

  • One-page executive summary with KPI strip
  • Narrative of what changed this quarter, and why
  • Three to five named recommendations to the board
  • Caregiver wellbeing report + risk register
  • Signature line from your Cornerstone partner
PDF · 10–14 pp · Letter portrait · Board of trustees
QR · Q3 / 2026
Quarterly Report.
Grace Covenant Church · Board of Trustees
ACTIVE CARE
84
CAREGIVERS
31
RESPONSE
6.2h
REFERRED
11
What changed this quarter
RECOMMENDATIONS · 03
01. Fund a second part-time care coordinator before Advent.
02. Formalize MOU with Carilion Behavioral Health.
03. Add a sabbatical cycle for lay caregivers.
Cornerstone Practice · Partner-in-residence
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